L2/L3 Support Engineer

Project description

You will be joining the TDI Engineering Platforms. You will drive the vision, strategy, and execution of our secure pipelines and control automation stack (Java/TypeScript/GitHub Actions/Cloud). You will champion best practices in Team of DevOps, automation, and compliance, ensuring our technology stack remains at the forefront of industry standards. This is a rare opportunity to help shape the future technology and culture of our firm.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

SKILLS

Must have

• Application Support Engineer with 16+ years of experience in L2/L3 production support, system stability, and application enhancement across Investment Banking, Fixed Income, Post-Trade Automation, and Capital Markets.
• Support Fixed Income Primary and Secondary Markets across global markets, managing end-to-end trade lifecycle, order books, allocations, and multi-syndicate new-issue workflows across Investment Grade, HighYield, and EmergingMarkets.
• Extensive hands-on expertise with Broadridge Impact, including trade enrichment, confirmation, matching, exception handling, SSI validation, and downstream settlement workflows.
• Strong domain knowledge across multiple asset classes including Equities, Fixed Income, Derivatives, and Syndicated Loans, supporting end-to-end trade lifecycle and settlement processes.
• Strong hands-on expertise in TypeScript, Java, Oracle PL/SQL, UNIX, and MQ Series, supporting mission-critical, high-volume trading and settlement platforms.
• Experience supporting cloud-hosted production workloads on Google Cloud Platform (GCP), including monitoring, incident resolution, log analysis, and ensuring stability of cloud-native services.
• Experienced in Agile/Scrum environments, supporting multiple squads and cross functional teams, participating in sprint ceremonies, backlog grooming, and continuous delivery cycles.
• Proficient in ITIL processes with extensive experience in Incident, Problem, Change, and Release Management, ensuring high availability and operational continuity.
• Skilled in monitoring and observability tools including Geneos, Splunk, and Control-M for proactive issue detection, log analysis, and batch monitoring.
• Proven track record in RCA, reducing repeated incidents, optimizing performance, and improving application stability through automation and process improvements.
• Experienced in server migrations, OCI upgrades, MQ architecture modernization, and large-scale production deployments with zero business disruption.
• Adept at collaborating with traders, operations, business users, and global technology teams, delivering timely resolutions and ensuring seamless trade flow.

Nice to have

- Pega, Kubernetes, Docker, ITIL - Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML