L2/L3 Windows Operations Engineer

• Location: Warsaw – hybrid model, 1–2 days per week at the Warsaw Hub (the rest remotely)

• Work environment: International enterprise infrastructure

• Technology area: Windows Server, Microsoft Azure, Azure Arc, SCCM, SCOM

• Support model: Global operations

Join a global operations team responsible for supporting business-critical Windows Server environments across both on-premises infrastructure and Microsoft Azure.

This is a hands-on L2/L3 position offering a broad scope of responsibilities — from server monitoring and incident resolution to patch management, automation, lifecycle management, and continuous operational improvement.

Your responsibilities

• Provide Level 2 and Level 3 operational support for Windows Server 2016, 2019, 2022, and 2025 environments.

• Support servers hosted across both on-premises infrastructure and Microsoft Azure.

• Monitor server availability, health, and performance using SCOM and Netmon.

• Investigate alerts, troubleshoot complex operating system and infrastructure issues, and perform root cause analysis.

• Resolve incidents and service requests in line with agreed SLA targets.

• Plan and execute Windows Server patching using Azure Update Manager, Azure Arc, and SCCM.

• Monitor patch compliance and investigate unsuccessful deployments.

• Manage incidents, problems, changes, and service requests in ServiceNow according to ITIL practices.

• Support server lifecycle management, security hardening, antivirus solutions, and third-party application maintenance.

• Cooperate with infrastructure, cloud, application, network, and security teams on cross-functional technical issues.

• Identify and automate repetitive operational activities to reduce manual effort and improve service quality.

• Develop and maintain runbooks, standard operating procedures, and knowledge base articles.

• Contribute to proactive monitoring, operational excellence, and continuous process improvement.

What we are looking for

• Strong hands-on experience with Windows Server administration.

• Practical knowledge of Windows Server 2016, 2019, 2022, or 2025.

• Good understanding of Active Directory, DNS, DHCP, Group Policy, IIS, Windows Services, Event Logs, and Windows networking.

• Experience supporting hybrid infrastructure across on-premises environments and Microsoft Azure.

• Hands-on experience with Azure Arc and Azure Update Manager.

• Experience with SCCM, SCOM, Netmon, and ServiceNow.

• Knowledge of server patching, security baselines, antivirus solutions, and server hardening.

• Awareness of VMware ESXi, vCenter, Hyper-V, and server storage operations.

• Strong troubleshooting, analytical, communication, and documentation skills.

• Working knowledge of ITIL Incident, Problem, Change, and Request Management processes.

• A proactive mindset and an interest in automation and operational improvement.

• Ability to work effectively in a global enterprise support environment.

Nice to have

• Experience with scripting or programming languages used for infrastructure automation.

• Microsoft Azure Administrator certification.

• Windows Server certification.

• ITIL Foundation certification.

• A degree in Computer Science, Information Technology, or a related field.

There are no planned night shifts. The role involves participation in a shift-based schedule within standard business hours. Occasional weekend support may be required as part of the team rotation.