L2 Linux Systems Engineer– (SUSE, RHEL & Ubuntu)
Description
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
Responsible for L2 incident resolution, Linux system administration, performance troubleshooting, routine patching and security remediation activities. Works closely with L1, L3 SMEs and cross-functional teams to maintain infrastructure stability, availability and SLA compliance.
Key Responsibilities:
- Resolve L2 incidents and service requests related to Unix/Linux server operations.
- Administer and troubleshoot SUSE, RHEL and Ubuntu environments.
- Investigate CPU, memory, filesystem, disk space, process and system-service issues.
- Manage routine OS administration, users, permissions, packages, LVM, NFS, SSH, DNS and cron.
- Execute approved OS patching, vulnerability remediation and security hardening activities.
- Perform server maintenance, reboot validation, configuration changes and post-change health checks.
- Investigate monitoring alerts and support major incident restoration activities.
- Escalate complex issues to L3 with detailed diagnostics, logs and troubleshooting evidence.
- Follow ITIL Incident, Problem, Change and Request Management processes.
- Maintain runbooks, technical documentation and shift handovers.
- Coordinate with Storage/Backup, Network, Security, Database, Cloud and Application teams.
- Support DR activities, operational improvements and global 24x7 service delivery.
Required Skills:
- 3-6 years Hands-on experience in Unix/Linux system administration.
- Good knowledge of SUSE, RHEL or Ubuntu.
- Strong troubleshooting skills across OS services, processes, logs, filesystems and performance.
- Working knowledge of LVM, NFS, SSH, DNS, package management and cron.
- Experience with OS patching, vulnerability remediation and security baselines.
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
- Strong understanding of ITIL Incident, Problem and Change Management.
- Basic Shell/Bash scripting skills; Python or Ansible exposure is advantageous.
- Experience in SLA-driven enterprise production operations and rotational shifts.
Preferred Skills:
- RHCSA/RHCE or equivalent Linux certification.
- Experience with CIS benchmarks and patch-management tools.
- Knowledge of VMware, AWS/Azure, backup and disaster recovery.
- Exposure to Ansible and automation.
Location / Support Model: Global 24x7x365 support across APAC, EMEA and NLAM, working in rotational shifts under a follow-the-sun model.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
Skills
As published by greenhouse · 14 questions · 3 written answers
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter
Short answers (5)
- LinkedIn Profile
- Website optional
- What is your permanent address?
- What is your official notice period only?
- What are your salary expectations for this role?
Pick from a list (6)
- Do you have at least 3 years of hands-on experience administering RHEL, SUSE or Ubuntu servers in production, including LVM, patching and troubleshooting?
- Are you willing to work rotational shifts in a 24x7x365 follow-the-sun model?
- Can an XFS filesystem be shrunk to a smaller size?
- I acknowledge my right to refrain from disclosing any confidential or proprietary information during the interview and understand that the company will not solicit such information, in accordance with the Non-Disclosure Agreement
- I consent to the use of AI-powered note-taking tools during the interview process and acknowledge that the interview may be recorded and stored for evaluation purposes.
- I hereby provide my consent to share my professional referees with Gruve and authorize Gruve, or its designated third-party representative, to contact them for the purpose of conducting business reference checks as part of the hiring process.
Written answers (3)
- Could you please share your current CTC breakdown, including the fixed and variable components (if applicable)?
- "df -h" shows a filesystem at 100%, but "du" shows far less used space. What is the likely cause and fix?
- A server shows a very high load average, but CPU usage in top is low. What could cause this and how would you check?