L2 M365 Support Engineer
Posted Updated
Description
Hours - East Coast US - 8 am - 5 pm
Permanent in-country SA contract
Fully remote
Salary: R38,000 plus R2,000 in benefits.
Responsibilities:
- Provide advanced technical support for Microsoft 365 services, including:
- Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
- Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
- Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
- Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
- Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
- Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
- Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
- Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
- Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
- Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
- Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.