L2 MSP Service Desk Analyst (AU, AEC, Remote)
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Summary
Senior-level (L2) service desk analyst at MSP ConnectOS, working from home on a Monday–Friday 12am–9am PHT shift. The role owns complex customer issues end-to-end, proactively tackles systemic problems, and mentors/uplifts the wider Client Solutions team as a trusted technical advisor.
Schedule: Monday to Friday (12mn to 9am PHT) Work from Home Role Overview The Senior Client Solutions Specialist is a senior technical and leadership role responsible for owning complex customer issues end-to-end, proactively identifying systemic problems, and uplifting the capability of the wider Client Solutions team. The role acts as a trusted advisor to customers and sets the technical and behavioural standard for service delivery. What will you do? Take ownership and accountability for com…