L2 Network Engineer (Ref 25737)

Responsibilities

• Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

• Schedule and run periodic maintenance for network infrastructure at the data centre

• Analyse problems, perform troubleshooting, and track problems through resolution.

• Responsible for monitoring activities, such as network and bandwidth usage

• When necessary, escalate problems to the appropriate stakeholders / principals

• Ensure generation and management of support tickets according to SLA requirements

• Perform Change Request, Service Request as assigned by team lead according to the SLA.

• Plan and manage change request and / or maintenance activities for network operations including firmware patches.

• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent

• Minimum 3 years of experience working as a network engineer within the operations environment.

• Good grasp of technical skills (network)

• Able to handle demanding service response and recovery turnaround, and manage daily support tasks to meet SLA requirements

• Excellent scheduling and multitasking skills

• CCNA / CCNP certification

Shortlisted candidates will be offered 1 Year agency contract employment.