L2 Production Application Support Analyst - Core Banking Payments

Client: Bank Sector Based In Singapore
Working Hours: Monday to Friday, 9:00 AM to 6:30 PM, with 24/7 rotational after-hours support on a remote basis. On-site attendance may be required for critical incidents.

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.

• Prioritize defects and plan for production release based on defect criticality

• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.

• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes

• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.

• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.

• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.

• Comply to established SDM guidelines, processes, and IT policies.

• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery

• Ensure application documentation is properly updated for each production release

Requirements: Education:

• Bachelors’ Degree in Computer Science or related field.

• 3 or more years’ of production support experience across multiple technologies / platform

Essential:

• Strong troubleshooting, analytical and problem-solving skills

• Strong written, oral communication skills and able to manage stakeholders / user / vendor

• Ability to easily adopt to any technology / environment

• Able to work independently with minimal supervision

• Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.

• Knowledge in ITIL areas of incident and problem management.

Key Domain/ Technical Skills:

• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

• Experienced with ALDON and IBM RDi change management tools

• Experienced with BMC Control-M, Splunk and BMC Helix