L2 Production Support Engineer

We are seeking an experienced L2 Production Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing high-level support for production applications, ensuring their availability and performance. This role requires a strong understanding of application support processes and the ability to troubleshoot complex issues in a timely manner. Key Responsibilities: - Monitor and maintain production systems to ensure optimal performance and availability. - Provide L2 support for production applications, addressing incidents and service requests efficiently. - Collaborate with development teams to resolve application issues and implement enhancements. - Utilize SQL for database queries and troubleshooting. - Work with Unix systems for application deployment and management. - Leverage tools such as Splunk and Grafana for monitoring and reporting on application performance. - Document processes, incidents, and resolutions to improve knowledge sharing within the team. Required Skills: - Proven experience in L2 production support and application support. - Strong knowledge of SQL and Unix environments. - Familiarity with monitoring tools like Splunk and Grafana. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication skills to interact with various stakeholders. If you are passionate about ensuring the reliability of production systems and have the required skills, we encourage you to apply for this exciting opportunity.