L2 Production Support - Junior
Posted Updated
Description
- Minimum 3 years of experience in L2 Production application Support.
- Linux / Unix: Processes, filesystem, permissions, resources, shell commands and connectivity checks.
- Java / JVM : Application startup, JVM parameters, configuration, logs and process/thread troubleshooting.
- Database / SQL: SQL investigation, transaction state analysis and controlled data validation.
- Logs & monitoring: Timestamp and correlation-ID analysis, alert interpretation and end-to-end tracing.
- API / integration: REST/HTTP concepts, status codes, timeouts and upstream/downstream diagnosis.
- Hands-on experience supporting Java/Cobol based applications.
- Good troubleshooting, analytical, and problem-solving skills.
- Ability to work in a production support environment and handle priority incidents.
- Good communication and coordination skills.