L2 Production Support
perience: 3–6 years
Shift: Rotational shifts
Location: Hyderabad/Bangalore
Good to have: BFSI, Capital Markets, or Investment Banking domain experience
Assessment Area
Weight
Key Evaluation Criteria
Change & Release Management
32%
Enterprise sprint release lifecycle, change risk assessment, approvals, dependency management, deployment sequencing, go/no-go readiness, rollback planning, post-deployment validation, and release closure.
Jira, Confluence & Release Notes
20%
Advanced JQL, release dashboards, scope and dependency tracking, Confluence macros, workflow diagrams, runbooks, and clear, accurate sprint release notes.
Production Troubleshooting & Oracle SQL (L2 Support)
15%
Incident investigation, log analysis, business-impact assessment, service restoration, root-cause analysis, and production-safe SQL troubleshooting.
Git, CI/CD & Jenkins
15%
Branching and merge workflows, release tagging, pipeline stages, deployment approvals, environment promotion, and failed-pipeline troubleshooting.
Client Communication
10%
Client-facing incident and release updates, risk escalation, stakeholder coordination, and effective shift handovers.
ITSM & CMDB
5%
Hands-on experience with at least one enterprise platform: BMC Helix/Remedy, ServiceNow, or an HP/Micro Focus ITSM platform or any other ITSM tool. Understanding of configuration items, asset relationships, and their links to incidents and changes.
AI Tools
3%
Practical experience with an enterprise-approved AI assistant. Must validate outputs and avoid exposing confidential data or credentials.
perience: 3–6 years
Shift: Rotational shifts
Location: Hyderabad/Bangalore
Good to have: BFSI, Capital Markets, or Investment Banking domain experience
Assessment Area
Weight
Key Evaluation Criteria
Change & Release Management
32%
Enterprise sprint release lifecycle, change risk assessment, approvals, dependency management, deployment sequencing, go/no-go readiness, rollback planning, post-deployment validation, and release closure.
Jira, Confluence & Release Notes
20%
Advanced JQL, release dashboards, scope and dependency tracking, Confluence macros, workflow diagrams, runbooks, and clear, accurate sprint release notes.
Production Troubleshooting & Oracle SQL (L2 Support)
15%
Incident investigation, log analysis, business-impact assessment, service restoration, root-cause analysis, and production-safe SQL troubleshooting.
Git, CI/CD & Jenkins
15%
Branching and merge workflows, release tagging, pipeline stages, deployment approvals, environment promotion, and failed-pipeline troubleshooting.
Client Communication
10%
Client-facing incident and release updates, risk escalation, stakeholder coordination, and effective shift handovers.
ITSM & CMDB
5%
Hands-on experience with at least one enterprise platform: BMC Helix/Remedy, ServiceNow, or an HP/Micro Focus ITSM platform or any other ITSM tool. Understanding of configuration items, asset relationships, and their links to incidents and changes.
AI Tools
3%
Practical experience with an enterprise-approved AI assistant. Must validate outputs and avoid exposing confidential data or credentials.