L2 Senior IT Engineer – (Sophos/Cyber Essentials Mark) | $6,000 basic + Bonus
Salary: $6,000 per month
Senior IT Engineer (L2 IT Support)
Salary: Basic up to $6,000 + Bonus
Working Hours: Monday–Friday, 8:30am–5:30pm
Location: Commonwealth Drive
We are looking for a hands-on and dependable Senior IT Engineer (L2 IT Support) to join our team. You will play a key role in keeping our day-to-day IT operations running smoothly, providing technical support to users and maintaining our IT infrastructure.
This is a practical, hands-on role suited to someone who enjoys troubleshooting, solving problems and taking ownership of IT issues from start to resolution.
Key Responsibilities
Provide L2 technical support for hardware, software, network and user-related issues.
Troubleshoot Windows desktops/laptops, peripherals, printers and office IT equipment.
Perform basic network troubleshooting involving TCP/IP, DHCP, DNS, LAN, Wi-Fi and switches.
Assist with Sophos Firewall administration and troubleshooting.
Manage Microsoft Active Directory tasks, including user accounts, password resets, permissions, domain joining and basic Group Policy.
Set up, configure and deploy PCs, laptops, printers and other IT equipment.
Support employee onboarding and offboarding.
Maintain IT hardware/software inventory and basic system documentation.
Coordinate with external IT vendors on repairs, warranties, quotations, procurement and technical support.
Perform hardware replacement, maintenance and basic repairs.
Investigate issues independently and escalate complex problems when required.
Help ensure IT systems and equipment remain secure, reliable and operational.
What We're Looking For
Diploma/Degree in IT, Computer Science, Information Systems or a related field.
2-3 years of experience in IT Support, Helpdesk, Desktop Support or IT Infrastructure.
Good understanding of Windows, Active Directory and networking fundamentals.
Hands-on experience with firewalls; Sophos.