L2 Supervisor

Job Description: L2 Supervisor

The L2 supervisor is responsible for planning and overseeing all L2 production operations. This role ensures production goals are achieved while maintaining product quality, inventory accuracy, regulatory compliance, and employee safety. The L2 supervisor directs L2 leads and L2 team members, coordinates daily production schedules, manages departmental performance, and collaborates with cross-functional teams to support efficient product flow from production through packaging.

Key Responsibilities

Department Operations

• Plan, coordinate, and supervise daily L2 production activities based on production schedules and originating department output.
• Establish daily staffing assignments and communicate production priorities to L2 Leads and team members.
• Monitor Master Production Schedule (MPS) priorities and adjust workflows to meet changing production demands.
• Oversee all Level 2 production operations, including but not limited to:
• Laboratory packaging
• Initial pre-roll packaging
• Joint tubing and labeling
• Final product packaging
• Product transfers
• Monitor production efficiency and identify opportunities to improve throughput, quality, and workflow.
• Assist other production departments as operational needs require.

Team Leadership & Employee Development

• Supervise L2 leads and L2 team members while fostering a culture of accountability, teamwork, and continuous improvement.
• Set clear performance expectations, production goals, and quality standards.
• Train employees on production processes, equipment operation, safety procedures, company SOPs, and regulatory compliance.
• Conduct employee performance evaluations during introductory, 3-month, 6-month, and annual review periods.
• Provide ongoing coaching, mentorship, and professional development opportunities.
• Document attendance occurrences, disciplinary actions, and employee coaching.
• Review, verify, and approve employee timecards prior to payroll deadlines.
• Resolve employee conflicts professionally while maintaining a respectful and productive work environment.
• Encourage cross-training to increase departmental flexibility and employee growth.

Production & Inventory Management

• Oversee product transfers between departments to ensure timely movement through production.
• Coordinate packaging and labeling activities to support production schedules and inventory requirements.
• Verify inbound product quantities and reconcile physical inventory with digital records.
• Perform and oversee product room transfers within METRC and BioTrack.
• Maintain accurate production records, inventory logs, and departmental documentation using Microsoft Excel and company software.
• Monitor departmental spreadsheets to ensure accurate inventory status and production tracking.
• Coordinate monthly and annual inventory audits.

Labeling & Quality Assurance

• Oversee the creation and verification of product labels for compliance and accuracy.
• Conduct quality inspections on TAC labels to verify testing information and regulatory compliance.
• Ensure all products are packaged and labeled according to company standards and Cannabis Control Commission, and applicable regulations.
• Monitor product quality throughout packaging operations and resolve quality concerns promptly.

Regulatory Compliance

• Maintain strict compliance with Cannabis Control Commission (CCC) regulations, company Standard Operating Procedures (SOPs), sanitation standards, applicable regulations and security requirements.
• Ensure accurate digital processing and inventory tracking within METRC and BioTrack.
• Verify all product movements, packaging records, labelling information, and inventory transactions are completed accurately.
• Monitor compliance through routine documentation reviews, quality inspections, and production observations.
• Identify, investigate, document, and resolve inventory discrepancies or compliance issues.
• Support internal audits and regulatory inspections while maintaining an audit-ready department.

Communication & Cross Department Collaboration

• Maintain regular communication with the Director of Processing regarding production performance, staffing, equipment, inventory, and operational challenges.
• Coordinate daily with the Process & Labeling supervisor, Trim team, Lab manager, Vault team, and other departments to ensure efficient product movement.
• Communicate production schedules, inventory status, and priority changes across departments.

Equipment & Facility Management

• Ensure production and labeling equipment are properly maintained and operating safely.
• Report equipment failures and maintenance needs promptly, troubleshoot where applicable.
• Maintain clean, organized, safe, and inspection-ready production areas.
• Verify end-of-shift cleaning and sanitation are completed according to company standards.

Continuous Improvement

• Analyze workflows and production metrics to identify opportunities for increased efficiency and improved product quality.
• Recommend process improvements, equipment upgrades, and workflow enhancements to management.
• Support implementation of new production procedures and operational initiatives.

Qualifications

• Previous supervisory experience in cannabis manufacturing, packaging, production, or another regulated manufacturing environment preferred.
• Strong knowledge of cannabis production, packaging, labeling, inventory management, and regulatory compliance.
• Experience with METRC, BioTrack, Microsoft Excel, and inventory management systems.
• Strong leadership, organizational, communication, and conflict resolution skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to prioritize multiple projects while maintaining accuracy in a fast-paced environment.

Physical Requirements

• Ability to lift up to 50 pounds regularly.
• Ability to stand, walk, bend, and perform repetitive tasks throughout the workday.
• Ability to sit for extended periods when performing administrative duties.
• Ability to read small print and inspect product labels accurately.
• Ability to climb stairs and move throughout the production facility.
• Ability to safely operate production equipment as needed.