L2 Support Network Engineer
Posted Updated
Description
Requirements:
- Basic Telecom, MS Office, ATT Products, Networks Fundamentals, Network Design Level 1 and 2
- Excellent written and verbal skills in Japanese and English
- Technical Support serving as escalation resource to resolve complex issues with the following products; Enterprise Mobility Management (EMM) Content Delivery Network (CDN) and IoT SmartCities. Works directly with customers to resolve problems tickets escalated from Tier 2. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills
- Should have strong networking service assurance background
Desired:
- May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations
- Determine feasibility of technical solutions. Assist in root cause determination of network and related problems
- Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
- Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
- Should have knowledge of Wireless, including Controllers based Access Points