L2 Support

Roles and Responsibilities :

• Manage change requests, incidents, and problems through the entire lifecycle from initiation to closure.
• Coordinate with stakeholders to identify root causes of issues and implement corrective actions.
• Develop and maintain documentation for change management processes, procedures, and templates.
• Ensure compliance with ITIL best practices for service delivery.

Job Requirements :

• 3-7 years of experience in Change Management or related field (e.g., Incident Management).
• Strong understanding of ITIL v3/4 frameworks for Service Lifecycle Management.
• Experience working in an MIS environment with ability to analyze data and create reports.