L2 Technical Support Engineer
Remote Position
Minimum Requirements:
- Proficiency in Kubernetes, Docker, and containerization.
- Experience with Terraform and Ansible.
- Proficiency in scripting languages such as Bash and Python.
- Strong expertise in Linux systems.
- RHCE certification is mandatory.
- CKA certification is mandatory.
Responsibilities:
- Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
- Engage with customers directly, demonstrating excellent verbal and written communication skills.
- Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.