L2 Technical Support Engineer

We are seeking a skilled L2 Technical Support Engineer to join our team at KGiS. This role is ideal for individuals who are passionate about IT support and have a strong customer-oriented mindset. As an L2 Technical Support Engineer, you will be responsible for providing high-quality technical support for desktop and laptop issues, ensuring that our users receive timely and effective assistance. Key Responsibilities include: - Providing L2 technical support for desktop, laptop, and software issues. - Troubleshooting email configuration and printer-related problems. - Diagnosing technical issues and identifying root causes. - Providing remote technical assistance to end users. - Documenting resolutions and collaborating with IT teams to enhance service delivery. The ideal candidate will have hands-on experience in troubleshooting Windows 10 and 11 environments, along with a solid understanding of MS Office applications. Familiarity with Microsoft Outlook, Exchange/IMAP email configuration, and mobile email setup is essential. Additionally, expertise in network printer setup and troubleshooting is required. Strong analytical and problem-solving skills, coupled with excellent communication and customer-handling abilities, are crucial for success in this role. Join us for a walk-in interview and take the next step in your IT support career. We look forward to meeting you and discussing how you can contribute to our team!