L3 Engineer (Dell, HP, Lenovo server, Break-fix, up to $9000) #IRT

Salary: $8,000 – $9,000 per month

We are hiring and the details of the position are:

Job title: L3 Infrastructure Engineer (Experience in Dell, HP, Lenovo are preferred; Break-fix technical role, up to $9000, Woodlands area)

Work location: Woodlands

Working Hours: 10am-7pm, Sunday - Thursday. (Sunday is WFH)

Looking for a hands-on Senior L3 Infrastructure Engineer to take ownership of complex technical escalations and mission-critical incidents. This is a senior individual-contributor role—not a ticket coordinator, monitoring or people-management position.

Candidate will be the final technical escalation point when L1/L2 teams cannot resolve an issue.

Candidate that we look for:

• Strong hands-on experience in enterprise systems (Dell, HP, Lenovo etc.), infrastructure or a relevant technical domain

• Proven experience handling L3 escalations, complex troubleshooting or mission-critical incidents

• Ability to independently perform log analysis, root cause analysis, solution design and risk assessment

• Experience with incident, problem and change management processes

• Strong ownership and the ability to drive issues through to closure

• Experience supporting enterprise customers or large-scale environments

• Ability to clearly explain complex technical issues to customers and non-technical stakeholders

• Professional communication skills for technical meetings, written reports and cross-border collaboration

• Willingness to remain technically hands-on rather than operating only as a people manager or coordinator

Job Description:

L3 Technical Escalation

• Take ownership of complex incidents escalated by L1 and L2 support teams

• Serve as the senior technical escalation point for high-impact, recurring and business-critical issues

• Assess technical impact, urgency, risk and resolution priorities

• Provide final technical direction and drive incidents through to closure

• Work with engineering teams, vendors, product teams and regional SMEs when required

Deep Troubleshooting and Root Cause Analysis

• Analyze system behavior, logs, error messages, configurations and performance data

• Identify the actual root cause instead of providing only temporary workarounds

• Validate findings through evidence, testing and technical analysis

• Develop corrective and preventive actions to reduce recurring incidents

• Clearly distinguish between service restoration and permanent resolution

Major Incident and Critical Issue Management

• Participate in major incident calls and technical war rooms

• Provide technical direction and recommendations during critical incidents

• Support rapid decision-making under time-sensitive and high-pressure conditions

• Communicate incident progress, technical risks and recovery plans to customers and internal stakeholders

• Complete RCA reports, incident reviews and follow-up improvement actions

Technical Solutions and Risk Assessment

• Recommend remediation, upgrade, migration or infrastructure improvement solutions

• Assess technical risks and potential business impact before changes are implemented

• Support complex deployments, migrations, upgrades and system integration activities

• Ensure proposed solutions comply with customer SLAs, security policies and operational procedures

• Provide technical recommendations that improve system stability, performance and reliability

Knowledge Transfer and Team Development

• Guide L1 and L2 engineers through complex technical issues

• Mentor engineers and improve the team's overall troubleshooting capability

• Develop troubleshooting guides, SOPs, technical runbooks and knowledge base documentation

• Conduct internal or customer-facing technical training

• Improve escalation procedures and standardize troubleshooting practices

Preferred qualifications:

• Previous experience as a Technical Lead, Lead Engineer, Escalation Engineer or Subject Matter Expert

• Experience supporting regional or global teams across multiple time zones.

• Experience in financial services, government, telecommunications, manufacturing, data centers or other highly regulated environments

• Familiarity with ITIL, incident management, problem management and change management

• Relevant certifications in infrastructure, cloud, server, network, storage or cybersecurity

• Experience with automation, scripting, monitoring or reporting tools

• Experience creating SOPs, technical runbooks, knowledge bases or training materials

• Experience participating in migration, deployment, upgrade or infrastructure improvement projects

• Experience working directly with OEM engineering teams, product teams or global SMEs

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Registration Number: R26162019

We regret that only shortlisted candidates will be contacted