L3 Hyland OnBase Production Support Engineer
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
• Strong SQL and database troubleshooting skills
• Experience in enterprise application architecture and support models
• Experience with integration technologies including APIs, web services, and middleware
• Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
• Experience in Insurance / Financial Services environments
• Exposure to OnBase migration, modernization, or transformation programs
• Experience with automation and scripting including PowerShell and batch jobs
• Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
• Resolve critical and complex incidents escalated from L2 support teams
• Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and system improvements
• Handle upgrades, patching, and system enhancements
Architecture & Integration Support
• Provide SME support for integrations including APIs, middleware, and upstream systems
• Define best practices for document workflows and automation
Release & Change Governance
• Lead production releases, deployment strategies, and stabilization activities
• Ensure change compliance and risk mitigation
Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR
• Drive SLA adherence and continuous service improvement
Outcome Focus
• Improve system resilience and reduce critical incidents
• Enable faster resolution of complex issues
• Optimize OnBase performance and scalability
• Ensure strong governance and release stability
Essential Skills
• Hyland OnBase Architecture
• OnBase Administration
• OnBase Workflow
• OnBase Unity
• Enterprise Content Management (ECM)
• APIs and Middleware Integrations
• SQL and Database Troubleshooting
• Root Cause Analysis (RCA)
• Problem Management
• Workflow Optimization
• Automation
• Migration and Upgrade Support (OnBase → Appian / CP4BA)