L3 IT Infrastructure & Security Manager (ID 1426)

• Lead and resolve complex L3-level technical issues across networks, servers, storage, cloud platforms, and enterprise applications.
  
• Manage, monitor, optimize, and maintain IT infrastructure to ensure high availability, performance, scalability, and reliability.
  
• Administer and oversee:
  
• Active Directory and Identity Management
  
• DNS and DHCP
  
• VPN and remote access solutions
  
• Firewalls and network security
  
• Endpoint and device management
  
• Servers, storage, backup, and disaster recovery environments
  
• Manage cloud and SaaS environments, including AWS, Microsoft Azure, and Google Workspace.
  
• Implement proactive monitoring, alerting, automation, and performance-management solutions.
  
• Collaborate with global teams on capacity planning, infrastructure upgrades, modernization, and automation initiatives.
  
• Ensure business-critical systems meet defined uptime, performance, backup, and disaster recovery requirements.
  
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• Develop, implement, and enforce IT security policies, standards, procedures, and best practices.
  
• Strengthen and continuously improve the organization's overall cybersecurity posture.
  
• Manage and oversee security technologies, including:
  
• Firewalls
  
• IDS/IPS
  
• Endpoint Detection and Response (EDR)
  
• Antivirus and endpoint protection
  
• Email security
  
• Vulnerability management tools
  
• Identity and access management solutions
  
• Lead security incident response activities, including investigation, containment, remediation, and post-incident reviews.
  
• Conduct and coordinate regular:
  
• Security audits
  
• Risk assessments
  
• Vulnerability assessments
  
• Penetration testing
  
• Drive vulnerability remediation and risk mitigation programs.
  
• Ensure compliance with applicable standards and regulatory requirements, including:
  
• ISO 27001
  
• SOC 2
  
• GDPR
  
• Other applicable industry and client security requirements
  
• Support internal and external security audits and maintain required documentation and evidence.
  
• Develop and deliver cybersecurity awareness and security best-practice programs for employees.
  
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• Engage directly with clients on IT infrastructure, cybersecurity, compliance, and technical governance matters.
  
• Provide expert-level L3 technical support for complex client infrastructure and security issues.
  
• Participate in client onboarding and offboarding activities.
  
• Conduct technical reviews, infrastructure assessments, and security reviews.
  
• Support client audits, compliance assessments, and security questionnaires.
  
• Participate in regular service review and continuous service improvement meetings.
  
• Communicate technical risks and recommendations effectively to both technical and business stakeholders.
  
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Requirements

• Strong hands-on experience in enterprise IT Infrastructure and L3 Support.
  
• Strong knowledge of networking technologies, including routing, switching, VPNs, firewalls, DNS, and DHCP.
  
• Experience managing Windows Server, Active Directory, and identity management environments.
  
• Experience with cloud infrastructure and services, particularly:
  
• Microsoft Azure
  
• AWS
  
• Google Workspace
  
• Strong understanding of endpoint management, monitoring, backup, and disaster recovery solutions.
  
• Hands-on experience with infrastructure automation and monitoring tools.
  
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· Strong understanding of cybersecurity frameworks and security best practices.

· Practical experience with ISO 27001 and/or SOC 2 frameworks and audit processes.

· Knowledge of GDPR and other relevant regulatory and compliance requirements.

· Experience managing security technologies such as firewalls, IDS/IPS, EDR, endpoint protection, and email security.

· Strong experience in:

o Risk assessment

o Vulnerability management

o Incident response

o Security audits

o Penetration testing coordination

o Security awareness programs

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