L3 MSP Support Technician
Salary: ₱90,000 – ₱120,000 per month
Location: Baguio City, Philippines (in-office)
Schedule: US Day shift aligned to Eastern Time
Employment Type: Full-time, long-term dedicated placement
Compensation: ₱90,000 to ₱120,000/month, based on experience
About the Role
PacificTSP is hiring a dedicated Level 3 Support Technician to work exclusively with one of our international MSP partners. You will be the senior technical resource for the account: designing and owning configurations, making architecture-level decisions, and serving as the final escalation point when Tier 1 and Tier 2 cannot resolve something. If a client's environment needs a policy built, a security stack reconfigured, or an outage root-caused, that is your desk.
What You'll Be Doing
Owning and designing Microsoft 365 and Entra ID configurations, including Conditional Access policies, security baselines, and multi-tenant administration
Building and managing Intune/MDM policy from scratch, including compliance policies, app deployment, and device configuration profiles across Windows and Apple environments
Architecting and troubleshooting backup and disaster recovery strategy, including root-causing failed jobs and owning full restore scenarios under pressure
Leading investigation and remediation of security incidents, including compromised accounts, phishing campaigns, and endpoint detections, end to end
Serving as the final internal escalation point for Tier 1 and Tier 2 technicians on this account
Writing scripts or automations (PowerShell or equivalent) to solve recurring problems rather than handling them manually every time
Documenting architecture decisions and configurations clearly enough that other technicians can maintain them after you
What You Need
True Level 3 MSP experience: you have designed, built, or owned infrastructure and security configurations, not just monitored or executed against someone else's setup
Strong hands-on experience with Microsoft 365, Entra ID, Conditional Access, and Intune/MDM at a configuration and policy-design level
Experience with RMM and PSA platforms. Direct experience with any of the following is a strong advantage: NinjaRMM, HaloPSA, Huntress, AutoElevate, Hudu, CIPP, Mosyle MDM, Cove Backup, Datto Backup, Ubiquiti networking, Check Point email security, Timus or Todyl SASE
Scripting or automation experience (PowerShell preferred)
Comfortable being the last line of defense on an escalation, with the judgment to know when something genuinely needs outside help versus when it is yours to solve
Strong written and verbal English, as you will interface directly with client stakeholders on technical matters
Why PacificTSP
You are placed as the dedicated senior technical resource on one client account, not spread thin across multiple companies
Long-term, stable full-time role with a growing MSP
Work directly with a North American leadership team as the technical authority on the account
On-site team environment in Baguio, with 10 days PTO, 5 sick days, and company-funded HMO coverage that reimburses eligible medical expenses