L3 Ops Engineer

Key Responsibilities:

• Act as final escalation point for critical incidents/outages
• Perform root cause analysis (RCA) for recurring or complex issues
• Troubleshoot infrastructure, applications, databases, networks at a deep level
• Write/review scripts or automation to reduce manual ops work
• Manage on-call rotations for high-severity incidents
• Collaborate with dev/engineering teams to fix underlying bugs
• Own and improve runbooks, SOPs, and monitoring/alerting systems
• Mentor L1/L2 engineers
• Drive post-incident reviews (postmortems) and preventive action items
• Capacity planning, performance tuning, system reliability improvements

Typical Skills/Requirements:

• Strong Linux/Windows server administration
• Scripting (Python, Bash, PowerShell)
• Cloud platforms (AWS/Azure/GCP)
• Networking fundamentals (DNS, load balancers, firewalls)
• Monitoring tools (Datadog, Prometheus, Nagios, Splunk, etc.)
• Databases (SQL basics, query troubleshooting)
• ITIL/incident management process knowledge
• CI/CD, containerization (Docker/Kubernetes) often expected now
• 1+ years experience typically