L3 Project Engineer - Managed Services Provider (MSP)
Salary: $100-$140k + super + laptop + onsite parking
Why you should join us!
Professional development - company-funded industry training and certifications
Ongoing mentoring and support from the leadership team
Great workplace culture and regular team events
Exposure to a wide range of projects and technologies
Work-life balance flexibility (WFH, office, client sites)
Free parking, right outside our office
About IT&C
We are a leading Technology Solutions Provider (TSP) with a national presence.
Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.
Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.
We are a Microsoft Cloud Solution Provider (CSP) partner, Sophos partner, Datto partner and ConnectWise partner, to name a few.
About the Role
We are looking for an experienced Project Engineer with excellent customer service skills to join our Sydney (Castle Hill) team.
What You’ll Do:
Own Your Day: Shape your schedule around client engagements, project scoping, and the delivery of multiple concurrent projects
Lead with Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach
Drive Innovation: Play a pivotal role in pre-sales, technical project management, and hands-on delivery for our Managed Services clients
Design & Deploy: Architect and implement infrastructure solutions that make a real difference for our clients
Main Duties & Responsibilities
Working with relevant stakeholders to design solutions using the IT&C product/service stack (Microsoft Cloud, Sophos, Datto, HPE, Aruba)
Build project plans, manage and deliver projects
Provide seamless project handovers and documentation to our BAU support team
L3 escalations from our BAU support team
Maintaining vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)
Required Skills/Experience
Minimum 3 years recent hands-on experience in a Managed Service Provider (MSP) managing and delivering projects
Proven experience migrating business systems to the Microsoft 365/Azure ecosystem
Proven experience migrating business systems to on-premise Windows servers
Microsoft Exchange/Intune/Defender design and deployment
High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)
Experience managing office relocations and fit outs
Strong documentation skills
Ability to communicate technical and non-technical concepts to a wide range of stakeholders
Experience with ConnectWise PSA/RMM preferred, or other PSA/RMM systems
Personal Attributes
A valid driver’s license and your own roadworthy vehicle
Current Microsoft 365/Azure certifications - required
Exceptional communication and proven stakeholder management experience
Exceptional attention to detail, time management skills and strong project management discipline
Ability to work autonomously and within a team
Eager to continuously grow and improve technical skills
Consistently presentable and punctual