L3 Support - Application Maintenance / Production Support (Core Banking)
Salary: RM 6,000 – RM 8,000 per month
About the role
We are looking for a Junior L3 Support Engineer to support and maintain Core Banking applications within the Silverlake environment. The successful candidate will be responsible for application maintenance, production support, incident resolution, deployment activities, and system enhancements on the AS400 platform.
Key responsibilities
Provide Level 3 (L3) production support for Silverlake applications.
Investigate, troubleshoot, and resolve application and production issues within agreed SLA timelines.
Perform root cause analysis and implement long-term solutions to prevent recurring issues.
Support and maintain banking applications related to CASA (Current Account Savings Account) and Time Deposits.
Develop, modify, and maintain programs using RPG on the AS400 platform.
Manage application deployment and release activities using ALDON and DevOps practices.
Monitor system performance and ensure application availability and stability.
Collaborate with business users, infrastructure teams, and development teams for issue resolution and enhancement requests.
Participate in incident management, problem management, and change management processes.
Ensure compliance with banking security policies, governance requirements, and operational procedures.
About you
Bachelor's Degree in Computer Science, Information Technology, or related field.
3-5 years of experience in Application Maintenance, Production Support, or L3 Support.
Strong hands-on experience with AS400, RPG Programming, and DB2 Database.
Experience supporting Core Banking applications.
Knowledge of Silverlake modules.
Experience in CASA and Time Deposits operations.
Exposure to DevOps practices and deployment activities.
Experience using ALDON for software deployment and release management.
Strong troubleshooting, analytical, and problem-solving skills.