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Henry Ford Health

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Lab Assistant (Lab Customer Service)

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Description

Shift: Days

Status: 40 hours per week

Ready to be the backbone of our lab operations? Here's what you'll be doing:

  • Master the Lab Flow: Process orders, track specimens, and manage materials with precision—you'll be the go-to person keeping everything moving smoothly
  • Tech-Savvy Operations: Navigate our information systems like a pro and operate laboratory equipment (including automation systems) to support our team's success
  • Specimen Superhero: Handle specimen and material pick-up, transportation, and receipt with care and accuracy—because every sample matters
  • Customer Service Champion: Interact with patients, lab staff, and caregivers with genuine professionalism and courtesy—you'll be the friendly face of our lab
  • Follow the Playbook: Execute established procedures consistently while working under regular supervision to ensure quality and compliance

If you're organized, detail-oriented, and ready to make a real impact in a fast-paced lab environment, we want you on our team!

EDUCATION & EXPERIENCE:

  • High school graduate or equivalent required.
  • Strong computer skills; Microsoft Office Suite or similar software.
  • Experience in a medical setting, hospital or clinic laboratory preferred.
  • Familiarity with medical terminology and human anatomy preferred.
  • Candidate with college-level course work in science preferred. Ability to follow written and verbal instructions and demonstrate exceptional customer service skills required.
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