Lab Customer Service Supervisor

We are seeking a detail-oriented Client Services Representative to support both patients and medical practices in a laboratory setting. This role involves handling patient billing inquiries and working directly with clinics to obtain missing information needed to complete testing and billing.

Responsibilities

• Respond to patient questions regarding billing, statements, and account issues.

• Communicate with medical offices and clinics regarding missing lab orders, signatures, demographics, and insurance information.

• Follow up on missing medical records, documentation, and other required information.

• Resolve specimen-related issues and coordinate with internal laboratory teams.

• Track outstanding requests and ensure timely resolution of incomplete orders and billing issues.

• Maintain accurate records and provide professional customer service to patients and medical practices.

Requirements

• Previous experience in a medical laboratory, healthcare customer service, or medical billing setting preferred.

• Experience communicating with medical offices, clinics, or healthcare providers.

• Familiarity with insurance information, medical documentation, and laboratory orders.

• Strong communication, organizational, and problem-solving skills.

• Excellent attention to detail and ability to manage multiple requests.