Lab Support Specialist

General Description

Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.

General:

· Good time management skills

· Good communication skills which will facilitate working with people at remote locations

· Ability to work on multiple tasks throughout the day

· Flexibility to adjust to changing needs

· Ability to work together with a small team

· Ability to understand and decipher customer needs

Technical:

· Basic computer knowledge (understanding the technical word)

· Knowledge of ITIL is a plus.

· Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus

· Knowledge of the Help Desk Ticket System is a plus.

Direct Client Requirement - No Layers

Immediate Opening