Laboratory PC Windows 10 Migration Technician

This position will be in a regulated manufacturing building.

Special training may be required for the candidate that comes on-board. I.E.

Good Manufacturing Practice (GMP). Travel: Travel to Kalamazoo, MI for 1-week of on-site training will be required at the beginning of assignment.

This contract technician will have a working knowledge of general computer support processes related to both hardware and software as well as a substantial amount of direct experience supporting applications used in analytical laboratory environments.

Ideally, this person will have 1-3 years of experience implementing and supporting new lab system and software installations.

This person will serve as both a local project coordinator and as a primary technical resource for executing an operating system migration from Windows 7 to Windows 10.

This assignment requires working closely with internal company scientists, IT colleagues, and external software/hardware vendors on a regular basis. Previous IT project management experience is a strongly preferred.

Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required.

The individual should have a good understanding of Client based hardware, Microsoft-based operating systems, network concepts, PC repair techniques, data management principles, and remote application support models.The person should also have previous experience working within a regulated environment with defined procedures for problem management and change management. Good communication and documentation skills are essential.
Migrate/update laboratory computer systems from Windows 7 to Windows 10, installation of specialized software, verification of new PC, software, and instrumentation functionality.
Provide post-migration support by troubleshooting and resolving issues related data/system access, network communications, and software functionality.
Follow existing documented procedures to build, configure, and support new implementations.
Engage with software/hardware vendors to assist with installation and configuration of software so that it works correctly with existing instrumentation.
Provide issue tracking and project status/completion reports to management.
Must have ability to work while standing for extended periods of time as well as the ability to lift up to 50 lbs.

Education Level Preferred:
Bachelor’s degree in Information Technology or related area of study (or equivalent level of knowledge gained from a combination of education and field experience) with at least two years of applicable work experience in an IT service and support role.

MCSC and other certifications are a plus.

Thank you,

Aman Parkash Singh

Direct Line number : 732-979-2581