Laboratory Support Coordinator

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international
• Assists the Laboratory Operations Director with Quality monitoring in the lab including but not limited to the following: Maintaining employee records - CE, Training & Competency, and NYS License. Laboratory Records - CAP/NYS Proficiency test and Alternate Assessment schedules, Instrument forms, charts, etc.
• Additional Administrative duties include; Scheduling and taking meeting minutes, setting reminders for important dates, distribution of mail, generating and monitoring operations reports, placing orders for common stationary supplies and assisting with specific projects as delegated to by the Operations Director.
• Assists management team by Triaging issues from Issue Manager, performing first pass for data entry of results as trained.
• Assists the lab management team with filing and archiving all data for the laboratory, including data retrieval as required. Maintains all Quality books and binders and prepares new ones annually.
• Assists Lab Management and Operations Director with laboratory projects.*
• Receives results for reference specimens and performs first data entry. Maintains send out logs and files laboratory reports. Coordinates the performance of all relevant tasks for referral test reporting as they arise or as assigned.
• Assist with Inventory logs and counts.
• Participates in required Continuous Professional Education Programs, including conferences, internal journal club and lectures, as required.

• Should have Bachelor's Degree in any Life Science Stream
• At least 1-3 years relevant experience in Wet Lab or Lab administration work
• Ability to use and create spreadsheets in Excel
• Knowledge of Microsoft Office and Outlook
• Must have excellent oral and written communication skills to be able to effectively communicate to internal lab management and external consultants.
• Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
• Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion.
• Task oriented demonstrating the ability to handle large work load demands and to trouble shoot issues timely when required.
• Customer Focused –providing timely, confident, reliable and friendly service to all our internal and external customers.
• Demonstrated ability to keep accurate, legible records and recognize the need to handle these records and all other information in line with GCP/GLP/GDP.
• Good communication skills that allow for confident interaction with all levels in the organization.
• Demonstrates a high level of personal integrity and ethical behavior with a responsible and mature approach to work duties.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply