Ladies Locker Room Manager

Ladies Lockers Floor Manager

Reports to: Assistant Athletic Director

About the Club:

The New York Athletic Club, founded in 1868, is a platinum and emerald-rated, private club. The NYAC has over 9,000 active members. The NYAC remains steadfastly committed to its roots, supporting athletes at the highest levels of Olympic competition while providing world class facilities at its two locations – the Manhattan City House and Travers Island in Westchester County for those of its members who wish simply to remain fit and healthy.

Summary:

The Ladies Locker Room Manager is responsible for the daily operation, service standards, cleanliness, safety, and overall member experience within the Ladies Locker Room and related wellness areas. This position leads a team of Locker Room Attendants and ensures consistent execution across locker rooms, restrooms, showers, sauna, steam room, vanity areas, lounges, and associated member spaces.

The Manager is expected to be a visible, hands-on leader who anticipates operational needs, establishes priorities, develops the team, resolves issues, and ensures follow-through. The position serves as the day-to-day manager for the operation including staff performance, member service, facility presentation, operational readiness, safety, supplies, and coordination of maintenance needs and works within the Athletics Department and closely with Housekeeping, Engineering, Human Resources, and other Club departments.

Essential Responsibilities:

Team Leadership and Accountability

• Lead, schedule, train, coach, and supervise Locker Room Attendants, ensuring appropriate coverage based on operating hours and member usage.
• Set clear daily expectations, assign responsibilities, communicate priorities between shifts, and verify that work is completed to Club standards.
• Manage attendance, punctuality, uniform and grooming standards, and overall employee performance; address concerns promptly and consistently.
• Conduct regular team meetings and individual coaching conversations and provide ongoing training in hospitality, cleaning and sanitation procedures, safety protocols, and departmental standards.
• Recognize strong performance and foster a culture of professionalism, teamwork, accountability, discretion, and member service.
• Escalate significant performance or employee-relations matters to senior management and Human Resources when appropriate.

Member Experience and Daily Operations

• Maintain a visible and approachable presence throughout the locker room and ensure members and guests receive courteous, professional, discreet, and timely assistance.
• Lead Ladies Locker Room Associate team to meet and exceed member expectations of service and hospitality within the locker room space and ensure all team members are providing excellent customer service.
• Respond to members’ questions, requests, concerns, and complaints; resolve routine issues directly and ensure appropriate follow-up on matters requiring additional support.
• Conduct routine inspections throughout the day to ensure all areas meet Club standards for cleanliness, organization, presentation, stocking, and safety.
• Oversee locker readiness, towels, robes, laundry flow, amenities, attendant stations, supply areas, and back-of-house spaces.
• Ensure opening, closing, and shift-specific responsibilities are completed accurately and consistently across all operating periods.
• Maintain knowledge of Club facilities, policies, services, hours, programs, and events so the team can assist members effectively and accurately.

Safety Facilities and Administrative Oversight

• Ensure staff follow established cleaning, sanitation, chemical-use, and safety procedures, with particular attention to wet floors and other high-risk areas.
• Inspect showers, restrooms, sauna, steam room, lockers, fixtures, furnishings, and equipment for maintenance, presentation, or safety concerns.
• Identify and report maintenance issues, leaks, temperature concerns, damaged equipment, unsafe conditions, and other facility deficiencies promptly.
• Coordinate with Engineering, Housekeeping, and other departments to ensure reported issues are tracked and followed through to completion.
• Monitor inventory levels and usage for towels, robes, toiletries, paper products, cleaning supplies, and other amenities; maintain appropriate par levels and organized storage areas.
• Maintain schedules, inspection records, checklists, incident documentation, and other required departmental records, and communicate staffing, facility, member, and operational concerns to senior management in a timely manner.
• Proactively identify operational needs, bring forward practical solutions and recommendations, and follow through without requiring routine direction from senior leadership.

Qualifications:

• Previous supervisory or management experience in a private club, hospitality, hotel, spa, fitness, housekeeping, locker room, or similarly service-oriented environment preferred.
• Demonstrated ability to lead, coach, organize, and hold employees accountable while maintaining a positive service culture.
• Strong customer service, communication, organization, judgment, problem-solving, and follow-through skills.
• Professional appearance and demeanor, sound discretion, attention to detail, dependability, and the ability to work effectively across departments.
• Ability to communicate effectively in English and manage multiple operational priorities in a fast-paced environment.
• Knowledge of and leadership in maintaining cleanliness standards in customer and guest facing facility.

Schedule and Physical Requirements:

This operational management position requires flexibility based on Club and departmental needs, including evenings, weekends, and holidays as needed. The Manager should periodically work across different shifts to observe standards, support employees, and ensure consistency.

Must be able to stand and walk for extended periods; bend, lift, reach, and carry up to 25 pounds; maneuver carts containing towels, laundry, or supplies; and work periodically in warm and humid sauna and steam room environments.