LAM Project Manager__ (后里)Taichung

< Job Description: Field Service Manager >
The Field Service Manager is responsible for overseeing and coordinating field service operations to ensure the effective delivery of services to customers. This role involves managing a team of field technicians, scheduling service visits, monitoring performance metrics, and ensuring customer satisfaction. The Field Service Manager will work closely with internal teams to align service strategies, address operational challenges, and implement process improvements.

• Key Responsibilities:
• Lead, mentor, and manage the field service team to achieve high performance and productivity.
• Develop and implement service schedules, ensuring timely and efficient completion of all field activities.
• Monitor service delivery, resolve escalated customer issues, and maintain strong customer relationships.
• Provide technical guidance and troubleshooting support to resolve installation and start-up issues efficiently.
• Collaborate with internal stakeholders to align on service objectives and optimize resource allocation.
• Track and report on key performance indicators (KPIs) to drive continuous improvement.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

< Qualifications >
Bachelor’s degree in engineering, or a related field preferred.
8+ years of proven experience in field service management or a similar leadership role.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and adapt to changing environments.
Willingness to travel as required.
The ideal candidate will demonstrate strong leadership abilities, a commitment to exceptional customer service, and the capability to drive operational excellence within the field service team.