Lambeau Field Text Message Runner

Department: Stadium Operations
Reports To: Senior Accountant
Supervise other: No
DOL Status: Part-Time
Exemption Status: Hourly; Non-exempt

General Summary:

Responsibilities include, delivering Text Messages to ushers received from Stadium Control, serving as a resource to guests regarding the facility & events, checking tickets, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees.

Job Duties:

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Delivers Text Messages to ushers provides the text message complaint, the violation, the complaint seat location, and a Code of Conduct Card to be issued.
• Once message is delivered to the usher, the Text Message Runner will deliver to the patron and handle the complaint.
• Once the message is delivered to the patron and the usher responds with the action taken, the Text Message Assistant radios the information to the PMI Text Message Admin including the four-digit number and the action taken.
• Serves as a resource to guests regarding the facility and events including but not limited to restroom, telephone, 1st aid station and elevator locations, future event information, office locations and seating capacity for the event.
• Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability.
• Assist to resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Company’s GUEST guidelines.
• Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes.
• Responsible for policy enforcement, i.e., no-smoking in non-smoking areas, appropriate patron conduct, and addressing safety concerns in a professional and courteous manner. Required to respond and take instruction from designated Guest Services/Usher Supervisor.
• Implements crowd control procedures to ensure the safety of patrons and employees when necessary.
• Reports large or biohazard spills to Supervisor who will notify housekeeping. If necessary, cleans up small spills to maintain a safe environment for both patrons and employees. If spill is too large stands near area to notify patrons of water/liquid spills
• Maintains knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, ADA Sections, and lost and found.