Lambeau Field Usher

Department: Stadium Operations
Reports to: Senior Accountant
Supervises Others: No
DOL Status: Part-Time
Exemption Status: Hourly; Non-exempt

General Summary:
Responsibilities include, serving as a resource to guests regarding the facility & events, checking tickets, ticket-taking, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees.

Job Duties:

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Greets patrons, checks tickets and actively assists in locating the correct seat location and provides information and additional assistance if necessary. Assists patrons to their correct seat if necessary.
• Serves as a resource to guests regarding the facility and events including but not limited to restrooms, telephone, 1st aid station and elevator locations, future event information and additional game day activities.
• Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability.
• Resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Company’s GUEST guidelines.
• Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes.
• Responsible for policy enforcement, i.e., no smoking or vaping in Lambeau Field, appropriate patron conduct, and addressing safety concerns in a professional manner.
• Required to respond and take instruction from Guest Services/Usher Supervisor.
• Follows crowd control procedures to ensure the safety of patrons and employees.
• Reports large or biohazard spills to Supervisor of housekeeping.
• Maintain knowledge of facility layout and locations of exits, first aid rooms, ticket office, seating areas, ADA sections and lost and found.