LAND ACCOUNT MANAGER I - Van Buren

PURPOSE.

To effectively build and maintain customer relationships through solicitation while maximizing revenue opportunities utilizing our service offerings

PRINCIPAL ACCOUNTABILITIES.

• To meet or exceed individual customer Service Level Agreements (SLA)

• Actively monitor and rectify scorecard by customer

• Ensure daily solicitation goals are met

• Ensure understanding and use of all USA Truck service offerings

• To meet or exceed operating plan line haul goals by accounts

Qualifications and Education Requirements.

• High School diploma or equivalent

Preferred Skills.

• Understand network needs and balance

• Effectively build working relationships with sales team

• Effectively communicate to our internal and external customers

• Effective use of written and oral communication

• Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts

• Ability to solve problems, meet deadlines, and handle multiple issues simultaneously

• Ability to deliver exceptional service through positive engagement and patience.

• Ability to work in a team environment to continuously improve results.

• Able to promote a culture of trust and safety.

Qualifications and Education Requirements.

• High School diploma or equivalent

Preferred Skills.

• Understand network needs and balance

• Effectively build working relationships with sales team

• Effectively communicate to our internal and external customers

• Effective use of written and oral communication

• Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts

• Ability to solve problems, meet deadlines, and handle multiple issues simultaneously

• Ability to deliver exceptional service through positive engagement and patience.

• Ability to work in a team environment to continuously improve results.

• Able to promote a culture of trust and safety.