Land Operations Coordinator

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Land Operations Coordinator is responsible for assisting with planning and supporting the successful execution of HX Expeditions pre- and post-cruise operations within gateway cities and ports in some of the world’s most unique destinations.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables

• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.
• Work directly with the Land Operations Manager on assigned areas of the business to research, plan, and execute land programs in gateway cities and ports around the world.
• Support and collaborate with the wider Air & Land team, including other Land Operations Coordinators and the Land Operations Manager, to deliver outstanding guest experiences.
• Work closely with the HX Air team to ensure a seamless customer journey across ad-hoc, charter, and group flights, including alignment of schedules, capacity, manifests, and service delivery.
• Coordinate and prepare all logistics and practical information with shipboard teams to ensure smooth and successful ground operations.
• Manage detailed operational planning, working closely with suppliers and partners to support the full guest journey.
• Maintain and follow agreed contracts, pricing, service standards, and quality expectations, including related logistics such as transfer buses, hosts and guides, included meals, activities and other guest services.
• Communicate guest logistics and operational information to internal and external stakeholders, including preparation of reports, manifests, travel documents and operational updates.
• Become a subject matter expert for assigned areas and provide timely and accurate support to internal teams, including Marketing, Sales, and Guest Excellence.
• Work with the Marketing team to ensure the HX brand is reflected across all guest touchpoints, including welcome desks, uniforms, guest communications and other physical guest-facing elements.
• Identify opportunities to improve the customer journey, including experiences for HX Suites guests and VIP guests.
• Monitor and support customer service issues related to assigned areas of responsibility.
• Support irregular operations and emergency situations when required, including outside normal working hours, to ensure operational excellence and a seamless guest experience.
• Manage cost control activities, including invoice checking and processing for Land Operations, while identifying opportunities for efficiency and responsible spending.
• Collect and document feedback after each cruise turnaround regarding supplier performance, partner services, and guest feedback, ensuring continuous improvement.
• Perform additional tasks as required.

Requirements:

• Fluency in English is required. Additional business level language fluency is beneficial but not required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Proactive, independent, and motivated to play an important role in the future development of HX Expeditions.
• Strong passion for delivering exceptional guest experiences, continuously looking for opportunities to improve and adapt.
• Structured and analytical approach to problem-solving and decision-making.
• Ability to manage multiple tasks simultaneously with strong organisation skills and attention to detail.
• Strong teamwork skills, global mindset, and ability to adapt to changing business needs.
• Clear and effective communication skills with internal and external stakeholders.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Effective and confident communication skills.
• Adaptable and flexible in a changing work environment.
• Strong relationship-building skills and ability to positively influence others.
• Resilient and calm when working under pressure.
• Collaborative team player.
• Positive and solution-oriented mindset.

Benefits:

We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.