Landing Page and Support Specialist (Immediate - 15-day joiners only)

About the Role

We're hiring a Customer Support & Landing Page Specialist to be the front line of our customer experience. You'll respond to customer questions through messaging channels, guide users through the client's platform, and roll up your sleeves to build and optimize landing pages on behalf of our customers. This is a hybrid role that blends customer support, product expertise, and hands-on page building. You'll work directly with DTC brand marketers and e-commerce teams, helping them ship high-converting pages quickly. The ideal candidate is a clear communicator, a fast learner, and someone who takes pride in shipping clean, polished work.

Key Responsibilities

• Respond to customer questions across chat, email, and messaging platforms with speed and care.
• Onboard new customers and guide them through the client's platform features and workflows.
• Build, edit, and optimize landing pages inside the platform on behalf of customers.
• Handle page setup, content updates, layout adjustments, and troubleshooting requests.
• Identify recurring customer issues and escalate technical bugs or product feedback to the internal team.
• Create and maintain help documentation, FAQs, and support templates.
• Partner with product and customer success teams to improve the overall customer experience.
• Manage multiple customer conversations and page-building tasks in parallel without dropping the ball.

Requirements

• Experience with landing page builders, website builders, CMS tools, or no-code platforms (Webflow, Unbounce, Shopify, Framer, etc.)
• Any graduate with excellent written English communication skills.
• 2+ years of experience in customer support, technical support, customer success, or a similar role.
• Comfortable working with messaging, chat, or helpdesk tools.
• Strong ability to learn new software products quickly.
• Solid understanding of landing pages, website builders, page layouts, forms, and CTAs.
• Sharp attention to detail and a high bar for quality.
• Strong problem-solving skills and patience when working with customers.
• Reliable, organized, and proactive able to work independently in a remote setting.
• Availability to work hours that overlap with US time zones.

Nice to Have

• Basic working knowledge of HTML/CSS.
• Experience supporting SaaS products, especially in the marketing, e-commerce, or DTC space.
• Familiarity with tools like Intercom, Zendesk, HubSpot, Slack, or Notion.
• Experience with conversion rate optimization or A/B testing concepts.