Landlord Support Specialist

THERE’S NO PLACE LIKE HOM

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new landlords and property owners through the financial benefits of our programs, or advocating among local leaders for increased funding and supportive services, our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing.

Honored as a Top 100 Companies to Work for in Arizona, HOM provides opportunities to make an impact, alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM.

The Landlord Support Specialist coordinates several tasks and functions related to the occupancy and participation of program participants in several different HUD housing programs. Rather than managing a caseload of program participants, the Landlord Support Specialist performs specific tasks for all program participants in coordination with the Housing Specialists and other HOM Team members. Program Duties will be segregated and assigned out between Landlord Support Specialists at the discretion of the Landlord Support Supervisor and the Director, Landlord Relations. While all program duties described below will not be assigned to one team member, the expectation is that all the duties can be performed by all team members. The Landlord Support Specialist is a non-exempt position.

Primary Job Responsibilities

• Serve as a primary point of contact for landlords and property managers with existing HOM-assisted tenancies, providing responsive support and coordinating with internal teams to resolve landlord and tenancy-related concerns.
• Review and process RFTAs for initial lease-ups, participant moves, and other housing actions, ensuring required documentation and applicable program requirements are met.
• Review landlord, ownership, payee, banking, and required compliance documentation for accuracy and consistency, coordinating with Landlord Engagement when verification, updates, or additional information are required.
• Conduct rent reasonableness determinations for initial lease-ups, participant moves, lease renewals, rent increases, and other required actions using current rental market data and appropriate comparable units, and communicate findings and negotiate proposed rents with landlords when necessary to meet market and program requirements.
• Coordinate lease renewals and other lease-related activities from initiation through completion, including landlord outreach, rent and lease changes, renewal and non-renewal documentation, required approvals, and collection and review of executed lease agreements, , and initiate payment holds, notices, or other escalation actions when documentation or program requirements are not satisfied within established timelines.
• Review lease and tenancy information for accuracy and consistency with household and program requirements, coordinating changes, discrepancies, or unresolved issues with landlords, Housing Specialists, and other applicable HOM team members.
• Review housing assistance payment activity, payment holds, and related records to identify and assist with resolving issues affecting accurate and timely landlord payments.
• Maintain accurate and timely records within required HOM systems.
• Manages a high-volume caseload of 750-800
• Maintain priorities, deadlines, and follow-up responsibilities while collaborating across HOM departments to support timely lease-up, successful tenancies, effective landlord relationships, and program compliance.

Other Duties

• Perform other related duties and responsibilities assigned to support departmental operations and program requirements.
• Work with landlords and property managers to maintain accurate and current property and unit availability within Padmission Connect and other applicable HOM systems to support housing search and lease-up activities.
• Conduct regular debarment checks to ensure compliance.