Landlord Support Specialist

LANDLORD SUPPORT SPECIALIST

THERE’S NO PLACE LIKE HOM – LOS ANGELES

Join us as we expand our efforts to end homelessness.

As a national leader in housing programs administration, HOM, Inc., is dedicated to building communities where the promise of home is a reality for everyone. We believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. In Arizona we work to end homelessness through centralized housing program administration for our provider partners, guiding new property owners/managers through the financial benefits of housing programs, and advocating among local leaders for increased funding and supportive services. Our team engages in meaningful work that advances our mission. Now, we get the opportunity to expand this mission in Los Angeles as the centralized financial assistance administrator for Los Angeles Homeless Services Authority's Time Limited Subsidy (TLS) programs.

Recognized as one of the Top 100 Companies to Work for in Arizona, HOM is proud to bring its people-first culture to California. We offer opportunities to make a real impact, alongside generous pay, benefits, work/life balance, and ample PTO—just a few of the reasons why there’s no place like HOM.

The Landlord Supports Specialist supports the successful participation of property owners and managers in the Time Limited Subsidy program. This role is responsible for onboarding new residential property partners, verifying ownership documentation, and maintaining accurate and up-to-date records in platforms such as Padmission Journey and Padmission Connect. The Landlord Support Specialist serves as a point of contact for property partners, providing technical assistance, coordinating updates and transitions, and ensuring that all information is complete and in compliance to support efficient and timely rental assistance payments.

Primary Job Responsibilities

Property Engagement and Program Support

• Guide new property owners/managers through the onboarding process, including documentation submission and program orientation.
• Verify ownership details against assessor databases and review property management agreements.
• Provide technical support to property owner/managers using Padmission Connect and ensure users can update property listings, contact information, and vacancies accurately.
• Maintain ongoing communication with property partners to support participation and answer inquiries related to platform use, documentation, or program requirements.
• Collaborate with internal teams to address discrepancies and facilitate seamless updates that ensure property payment readiness and adherence to compliance requirements.
• Attend outreach events or meetings as needed to promote engagement and system literacy.

System Management and Data Integrity

• Build and maintain records for property ownership, management, and entities in both Padmission Journey and Padmission Connect.
• Upload, organize, and manage required ownership documentation for each owner/manager and property entity.
• Process changes in ownership and property management to ensure continuity in account access and accurate payment processing.
• Monitor property-related data for completeness and accuracy in system platforms.
• Ensure all owner/manager and property profiles meet documentation requirements.