Landscape Account Manager
Posted
At ALM Commercial Landscaping, we're looking ahead to 2027 and preparing for continued growth! As we plan for the new year, we're opening our search for an experienced Landscape Account Manager to join our Huntsville team, with an anticipated start date of early 2027.
We know that finding the right opportunity—and the right person—takes time. That's why we're starting conversations now with landscape professionals who may be considering their next career move.
If you're passionate about commercial landscaping, enjoy building strong customer relationships, and take pride in delivering exceptional service, we'd love to connect and explore what your future with ALM could look like.
About the Opportunity
As a Landscape Account Manager, you'll serve as the primary connection between our customers and field operations teams. Reporting to the Branch Manager, you'll manage a portfolio of commercial landscape accounts, ensuring customers receive exceptional service while identifying opportunities to strengthen and grow those relationships.
This is a dynamic role that combines customer relationship management, landscape operations, business development, and team collaboration. You'll spend time in the field visiting properties, working alongside production teams, and partnering with customers to ensure their properties look their best.
What You'll Do
- Build lasting customer relationships: Serve as the primary point of contact for your assigned customers, proactively addressing needs, resolving concerns, and ensuring satisfaction.
- Oversee service quality: Conduct regular property inspections and walkthroughs to ensure landscape maintenance services meet customer expectations and company standards.
- Partner with field operations: Work closely with Crew Leaders and production teams to coordinate schedules, communicate priorities, and ensure work is completed efficiently and within budget.
- Grow your accounts: Identify and sell landscape enhancements, additional services, and property improvements that bring value to customers.
- Support account retention: Manage contract renewals, maintain strong customer relationships, and identify opportunities to expand existing business.
- Manage account performance: Assist with budgets, monitor service costs, maintain accurate customer records, and help resolve outstanding invoices.
- Support team development: Provide guidance and on-site support to field employees to reinforce service expectations, quality, and efficiency.
What We're Looking For
- At least 2 years of customer service and management experience, preferably in commercial landscaping or a related industry; a degree in horticulture or similar field is ideal.
- Experience with landscape maintenance operations, including mowing, trimming, pruning, irrigation, and general property care, is required
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts, priorities, and deadlines.
- A proactive, solutions-oriented approach to customer service.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating effectively with field operations teams.
- Willingness to work outdoors, conduct frequent property visits, and occasionally assist with hands-on field activities.
- Ability to lift up to 50 pounds and walk extended distances during property inspections.
- Valid driver's license with a clean driving record.
- Ability to successfully complete pre-employment background and drug screening.
What We Offer
At ALM, we believe in investing in our people and creating opportunities for long-term career growth.
This full-time, benefits-eligible position includes:
- Competitive base salary plus performance bonus and enhancement sales commissions
- Company-provided vehicle
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Weekly payroll
- Year-round employment
- Professional development and career advancement opportunities
Why ALM?
As one of Alabama's largest commercial landscaping companies, ALM Commercial Landscaping has built a reputation for delivering quality service and maintaining lasting customer relationships.
We're proud of the team we've built and excited about the opportunities ahead. As we continue to grow, we're looking for people who want to make an impact, develop professionally, and help shape our future.