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Landscape Supply Store - Customer Service Rep

Open 63d
The Position
We are seeking a dependable and service-oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced retail environment.
Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch, hardscape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience. If you are organized, adaptable, and dedicated to quality service, we encourage you to apply.

What You'll Be Doing

  • Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate.
  • Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
  • Walk customers through their orders, helping them select the right products for their job.
  • Scheduling deliveries
  • Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design.
  • Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage,
  • Restock shelving and maintain a presentable store appearance.

Requirements

  • At least 18 and legally eligible to work in the U.S.
  • You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people.
  • Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
  • Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements.
  • Detail-oriented and reliable. You double-check your work and show up on time, every time.
  • Self-motivated and can take initiative without needing constant direction.
  • Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
  • Works well in a fast-paced team environment and can switch gears easily, while still delivering top-notch service

What this application asks

lever

Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other URL

  • What scheduling are you looking for? yes / no · optional
  • Date available to start
  • Are you OVER 18 years of age? yes / no · optional
  • Are you legally authorized to work in the United States on a full-time basis? choose one
  • Are you Bilingual? If so, what languages do you speak? optional
  • List any heavy machinery you are certified to operate optional
  • Software applications: Please list software applications and level of proficiency for each (Beginner, intermediate, Expert) optional
  • All of our positions are fully on-site. Does that line up with what you're looking for? choose one
  • Do you authorize us to contact your current employer regarding your employment? choose one
  • We’d love to hear what makes you you! Why do you think this role is a great fit for you—and how do you see yourself helping us carry out our mission of Helping You Succeed...? Share your experiences, values, or anything that helps us get to know you better. written answer · optional
  • This is to inform you that the Company will conduct testing where permitted to identify job applicants who may be using illegal drugs and current employees who may be under the influence of illegal drugs and/or alcohol in the workplace. You have the right to refuse to undergo testing. However, an applicant’s refusal to undergo testing will result in the termination of the preemployment selection process, and an associates refusal to undergo testing will result in disciplinary action up to and including discharge. An applicant who fails a test will not be hired and an associate who fails a test will be subject to disciplinary action up to and including discharge. choose one · optional
  • I certify that all information contained in this Application for Employment is true and complete. Any incorrect or misleading statement(s) will render this application void. I understand that this application will remain in effect for 90 days from the date it is submitted. I must renew my application to be considered for other job openings after 90 days. I understand that completion of this application does not constitute an offer or promise of employment. I authorize the Company to contact my References and understand that, as a condition of employment, the Company will require successful completion of a background check that complies with the Company’s pre-employment screening policies. I understand that the company carries auto insurance that lists certain employees if their job duties requires them to drive company vehicles. I understand that unless my background is acceptable to the insurance company, the Company may be unable to offer me employment in any position for which such insurance is required. In the event of my appointment to a position, I shall comply with all company policies and procedures. It is understood and agreed that any misrepresentation, omission or false statement that I make in this application will be sufficient cause for the Company to withdraw an offer of employment and/or terminate my employment, regardless of when the misrepresentation, omission or false statement is discovered. If hired, I will be an At-Will employee and understand that my employment can be terminated by either party at any time with or without cause or notice. choose one · optional

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