LANGUAGE COURSE ADMINISTRATOR

Responsibilities:

· providing information and advice on language courses and examinations at the Goethe-Institut Singapore in person, on the phone and in writing

· sale of courses and examinations, including invoicing, collection, record keeping and accounting

· organising and processing enrolment for courses and examinations including all correspondence involved

· assistance with exam organisation, including preparation, filing and reporting

· complaint handling

· issuing attendance certificates

· business correspondence

· record keeping and file management

Requirements:

· formal commercial qualification or comparable level of knowledge and skill

· experience in customer service and administration of advantage

· high level of customer focus

· excellent command of English

· excellent organisational skills

· ability to work independently

· sound knowledge of Word, Excel and Power Point

· willingness to familiarise yourself with enrolment system

· team-oriented attitude and strong communicative skills, intercultural competence

· ability to work under pressure

· willingness to work flexible hours

· knowledge of German of advantage