Laptop Level 1/2 Service Technician
Salary: $55,000 – $65,000 per year
This role is based in Adelaide, SA.
Immediately start.
• Transformation Services calls, installing and servicing Laptop, Branded Desktops, and iOS Devices, peripherals and/or electronic equipment
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work
Whole unit replacement
FRU Parts Replacement
• Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Perform troubleshooting by running basic diagnostics and performs basic module replacement on Macs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeaner and dress.
Ensures customer satisfaction throughout
• Ensures client specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the AASP ticketing system
• Performs onsite repairs mainly on laptops at surrounding schools.
#L1-ASP1
You will be successful in this role if you have:
• High school degree required
• A+ certification a plus
• Basic mechanical skills and understanding of electro static discharge (ESD) procedures
• Training and/or vendor certifications as required including completion of Core Training
• Ability to resolve complex problems as directed
• Excellent communication skills and Good management skills
Police or criminal background verification clearance may be required
Must have Full valid Driver License.