Large Direct Order Customer Service Rep

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers.

As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a LDO Customer Service Representative in our Lawrence, KS location.

An LDO Customer Service Representative provides a consistently high level of communication to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities relating to wholesale customers such as order processing, invoicing, and customer care.

ESSENTIAL ACCOUNTABILITIES:

• Coordinates production, distribution, and shipping activities for wholesale customers.
• Maintains company policies, procedures, and standard practices for wholesale customer operations.
• Processes wholesale orders and invoices.
• Maintains wholesale accounts/customer files.
• Collaborates with freight companies to ensure customer service.
• Collaborates with credit department to ensure compliance with procedure and review accounts.
• Prepares periodic reports on operations.
• Responds to all wholesale customer requests ensuring that the customer receives prompt and professional service.
• Utilizes an electronic database to retrieve wholesale customer information, purchase order status, and change customer purchase orders.
• Achieves and maintains rapport with wholesale customers to give them the best possible service.
• Processes all changes, deletions, and/or additions from the wholesale customers.
• Ensures efficient and accurate processing of orders.
• Assumes all other duties as assigned by supervisor.

THE MOST IMPORTANT ACTIVITIES PERFORMED:

• Collaborates with freight companies to ensure customer service.
• Collaborates with credit department to ensure proper monetary payments.
• Ensures efficient and accurate order processing and invoicing of orders.
• Processes all changes, deletions, and/or additions from wholesale customers.
• Retrieve customer information, purchase order status, and update sales orders.
• Achieves and maintains rapport with wholesale customers to give them the best possible service.

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods of time.
• Prolonged use of keyboard and computer.
• Must be able to lift and carry up to 25lbs. periodically.
• Frequent use of fine motor skills for writing, and computer work.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

• Minimum of two (2) years customer service experience is required.
• Excellent communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge.
• Must be able to work well independently, under pressure, and in a fast-paced environment.
• Ability to prioritize and organize heavy call and administrative volume.
• Navigator experience is a plus.
• A technical aptitude.
• Proficient with Microsoft Outlook, Excel, and Word.
• Experience in professional writing and communication.

Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others.

#amarrcareers