LAS VEGAS, NV - COMMERCIAL PLUMBING MANAGER

Commercial Plumbing Service Manager

Location: Las Vegas, NV

Job Type: Full-Time

Department: Service & Maintenance

Pay Range: $80,000.00 - $100,000.00 annualized salary, DOE

Position Overview

We are seeking an experienced and results-driven Commercial Plumbing Service Manager to oversee our service department operations. In this role, you will lead a team of commercial plumbing technicians, partner closely with the dispatch team, maintain client relationships, ensure fleet safety, required skill training, and enforce high standards of accountability.

Key Responsibilities

Team Leadership & Tech Accountability

• Lead, mentor, and evaluate a team of commercial service plumbers.

• Set clear performance expectations and hold field technicians accountable for job quality, attendance, paperwork completion, and billable hour goals.

• Monitor key performance indicators (KPIs) including technician billable hours, customer satisfaction ratings, callback rates, and job profit margins.

• Conduct regular technical training sessions, safety toolbox talks, and unannounced spot audits on active job sites.

Dispatch Coordination & Tech Assignment

• Partner directly with the Dispatch team to review daily/weekly schedules, optimize technician routing, and reassign jobs based on skill requirements and job urgency.

• Utilize BuildOps to monitor technician status in real time, minimize travel/idle time, and ensure rapid response times for commercial plumbing emergencies.

• Serve as the primary technical escalation point for dispatchers and field technicians encountering complex site conditions.

Client Communications & Account Management

• Serve as the primary client point of contact for service agreements, job status updates, and site escalations.

• Proactively communicate with commercial clients regarding schedule changes, job scopes, and change orders.

• Conduct post-job follow-ups to ensure complete client satisfaction and resolve work quality disputes promptly.

Fleet Management & Vehicle Inspections

• Oversee the plumbing service vehicle fleet, ensuring all trucks are clean, organized, and properly stocked with inventory.

• Implement and enforce routine vehicle inspection and safety equipment audits.

• Ensure driver compliance with company vehicle policies, GPS tracking standards, and road safety regulations.

Time Tracking, Payroll & Operations

• Review and approve daily technician timesheets.

• Audit drive time, job clock-ins/outs, break times, and overtime to ensure accurate job costing and payroll processing.

• Prepare accurate estimates, proposals, and material orders for commercial plumbing repairs and maintenance contracts.