Last Mile - Area Manager
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Description
About us :-
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system
Job Code:
New 2026OPER-657
About the Role:
The Area Manager – Last Mile is responsible for driving delivery performance across assigned hubs, ensuring operational KPIs, service levels, and delivery targets are consistently achieved. The role oversees courier capacity, fleet optimization, backlog control, and cost efficiency while maintaining a high-quality delivery experience. It also involves leading and developing hub teams, analyzing performance, and collaborating with cross-functional teams to improve operational efficiency and merchant satisfaction.
About the Role:
The Area Manager – Last Mile is responsible for driving delivery performance across assigned hubs, ensuring operational KPIs, service levels, and delivery targets are consistently achieved. The role oversees courier capacity, fleet optimization, backlog control, and cost efficiency while maintaining a high-quality delivery experience. It also involves leading and developing hub teams, analyzing performance, and collaborating with cross-functional teams to improve operational efficiency and merchant satisfaction.
Job Duties:-
• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;
set and deliver weekly targets.
• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
• Manage COD delivery execution and reduce failed and fake delivery attempts.
• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,
sustainable range.
Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.
Backlog & Aging Control
• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when
demand spikes.
• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
• Enforce exception-handling, scanning, and dispatch discipline across all hubs.
• Own cost-per-package for the area; manage courier contract rates and right-size structural
capacity.
• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-
functional issues and protect merchant experience.
• Produce clear, data-driven weekly performance reviews for leadership
set and deliver weekly targets.
• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
• Manage COD delivery execution and reduce failed and fake delivery attempts.
• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,
sustainable range.
Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.
Backlog & Aging Control
• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when
demand spikes.
• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
• Enforce exception-handling, scanning, and dispatch discipline across all hubs.
• Own cost-per-package for the area; manage courier contract rates and right-size structural
capacity.
• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-
functional issues and protect merchant experience.
• Produce clear, data-driven weekly performance reviews for leadership
Job Requirements:-
- Bachelor's degree in Business, Logistics, Engineering, or a related field.
• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.
• Strong data literacy — confident with Excel, dashboards, and operational metrics.
• Proven fleet / courier management and capacity-planning experience.
• Strong problem-solving and root-cause analysis skills.
• Fluent Arabic; good written and spoken English.
• Based in Greater Cairo and able to travel across assigned hubs.
Skills
As published by lever · 7 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub or Portfolio URL
Short answers (2)
- How many years of experience do you have in the Shipping or E-commerce field ?
- What is your expected net monthly salary?
Pick from a list (4)
- Where do you live? optional
- at which category your experienced the most? optional
- How did you know about us? optional
- What is your current title? optional
Written answers (1)
- What is your current Salary?