Latvian Speaking Support Associate
Description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further! 🤩
We are looking for part-time (min 20h/week) and Full-time (40h/week) Support Associates to join our Support team in Riga!
What you’ll be doing
- Supporting our customers, courier partners and venues via live chat and phone
- Ensuring that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- This part-time role is specifically for evening shifts between 18:00-22:00 five days a week and requires you to be able to work on weekends.
- This position is fully on-site - we expect you to be able to work from the office from Monday to Friday, with an option to work remotely from home on the weekends. Our office is located in the center of Riga.
- You are fluent in Latvian and have professional working proficiency in English
What you’ll get by joining us
- Wolt credits cashback benefit
- Employee assistance program
- Wolt-wide training programs
- Yearly team budgets
- Coffee and snacks at the office
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 Please submit your application in English!
The starting salary for this role is 10.14 €/h gross (during probation) and 10.63 € after the probation period
The successful candidate's starting hourly pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
As published by greenhouse · 7 questions · 5 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Pick from a list (2)
- Wolt Recruitment Privacy Statement
- Are you available to work flexibly during our working hours (our support is open seven days a week from 8 AM to 10 PM)? Please select all the times you are available from the options below!
Written answers (5)
- What would make you a good addition to our team?
- "Hey! This is Tom from Antonio's Pizzeria. I gave the wrong order to the courier by accident; the order number 498 for Viktorija is still here. What can we do in this situation?
- "Sveiki, šeit kurjers Pēteris. Esmu ieradies uz klienta norādīto adresi, bet nevaru sazināties ar klientu ne telefoniski, ne arī piezvanot pie durvīm. Nezinu, ko tagad darīt, vai varat man palīdzēt atrast klientu? Man somā ir vēl cits pasūtījums..."
- "Sveiki, es pasūtīju 30cm picu, bet, kad to saņēmu, uzreiz pamanīju, ka tā ir pārāk maza. Man ir foto ar lineālu, kurā redzams, ka picas diametrs ir tikai 26cm. Lūdzu, atrisiniet šo situāciju pēc iespējas ātrāk, jo es samaksāju par 30cm picu!"
- "Es atradu matu savā ēdienā! Cik pretīgi!! Es vairs nekad nepasūtīšu no Wolt un par to pastāstīšu visiem sociālajos tīklos!!"