Launch Operations Principal

You will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation, taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will set up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. This is a unique leadership and operating opportunity for anyone eager to lead and launch high-stakes, high-visibility, and high-impact new markets. Expect to travel up to 50% of the time.

Responsibilities

• Own and manage launch of new Via services, from technology implementation to operational setup
• Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
• Translate weekly and monthly performance data into decisions
• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
• Build an operation where people feel accountable, supported, and proud of what they're delivering
• Hire, develop and train frontline leaders who will run the long-term operations
• Own Via's relationship with the transit agency partner
• Represent Via to community stakeholders, local officials, and riders
• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
• Identify and execute cost and efficiency improvements that strengthen margin without compromising service
• Influence the product roadmap for Via's newest product lines

Requirements

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
• Ownership mentality with ability to plan ahead, manage risks and design processes
• Leadership instinct and experience motivating and inspiring individuals from drivers to executives
• Effective at managing multiple tasks simultaneously, delegating, prioritizing, and taking responsibility
• Attention to detail and operational judgment
• Partner and stakeholder sophistication for managing complex, high-stakes relationships
• Mission alignment with serving public agencies and communities
• Flexible and adaptable to rapidly changing situations
• Willingness to travel up to 50% of the time

Benefits

• Free medical plans
• 401K matching
• Catered lunch on Wednesdays