Laundry Attendant

Night Laundry Attendant / Guest Services Runner

Location: Brian Head Lodge | Department: Housekeeping

The Night Laundry Attendant / Guest Services Runner is responsible for ensuring the Housekeeping Department is prepared for a successful start each morning by maintaining an adequate supply of clean, folded, and organized linens throughout the night. This position plays an especially important role during the busy winter season, when maintaining linen levels is essential to keeping housekeeping operations running efficiently.

In addition to laundry responsibilities, this position will provide support to the Front Desk by assisting with guest linen requests, delivering items to guest rooms, and helping resolve simple guest room issues when needed.

What You’ll Do:

Laundry & Housekeeping Support

• Wash, dry, fold, and organize hotel linens, towels, and other laundry throughout the shift.
• Maintain sufficient levels of clean linens so the Housekeeping team is prepared to begin work each morning.
• Prioritize laundry based on occupancy levels and anticipated housekeeping needs.
• Maintain a clean, organized, and safe laundry room and work area throughout the shift.
• Clean lint traps and maintain cleanliness around washers, dryers, folding areas, floors, and linen storage areas.
• Notify management of damaged linens, equipment problems, low supplies, or other concerns.
• Assist with stocking linen closets or housekeeping areas when needed.

Guest Services / Front Desk Support

• Assist the Front Desk with guest requests during the shift.
• Deliver requested items to guest rooms, including towels, linens, blankets, pillows, toiletries, and other guest supplies.
• Respond to guest requests in a friendly, professional, and timely manner.
• Assist with simple room issues when appropriate, such as delivering replacement items, checking basic room concerns, or helping with other minor requests.
• Communicate maintenance concerns or issues that cannot be resolved to the appropriate department or manager.
• Maintain communication with the Front Desk regarding completed requests and any unresolved guest concerns.
• Provide courteous and professional service during all guest interactions.