Laundry Attendant

The Laundry Attendant is responsible for ensuring the efficient processing, cleaning, pressing, and delivery of guest garments, colleague uniforms, and hotel linen while maintaining the highest standards of quality, hygiene, and garment care. The role supports the daily operation of the laundry department by ensuring all items are handled with care, processed according to established procedures, and delivered in a timely manner to support exceptional guest experiences and operational excellence.
Main Duties:

• Process guest laundry, dry cleaning, pressing, colleague uniforms, and hotel linen in accordance with established quality and service standards.
• Sort, inspect, categorize, and prepare laundry items prior to washing, identifying stains, damages, or special handling requirements.
• Operate laundry equipment, including washing machines, dryers, presses, ironing equipment, and finishing machines safely and efficiently.
• Ensure garments, uniforms, and linen are cleaned, pressed, folded, and packaged according to established procedures and presentation standards.
• Carefully follow fabric care instructions, garment labels, and special treatment requirements to prevent damage and maintain quality.
• Monitor the quality of finished laundry items, ensuring cleanliness, appearance, and presentation standards are consistently achieved.
• Maintain accurate records of guest laundry transactions and ensure timely processing and delivery of all items.
• Support linen and uniform distribution activities to ensure operational departments receive required supplies in a timely manner.
• Report damaged items, equipment malfunctions, maintenance concerns, and inventory shortages to the Laundry Supervisor promptly.
• Ensure laundry work areas, equipment, storage rooms, and handling stations remain clean, organized, and safe at all times.
• Assist with linen inventory counts, uniform management activities, and stock control procedures as required.
• Follow departmental procedures for lost-and-found items and maintain proper documentation of guest belongings.
• Adhere to established health, safety, hygiene, and chemical handling procedures while using laundry equipment and cleaning products.
• Support departmental objectives through teamwork, productivity, and a commitment to quality service standards.

Qualifications:

• High school diploma or equivalent qualification preferred.
• Previous experience in a laundry, housekeeping, dry-cleaning, or hospitality environment is advantageous.
• Basic knowledge of laundry operations, fabric care, stain removal techniques, and garment handling procedures.
• Ability to operate laundry machinery and equipment safely and efficiently.
• Good attention to detail with the ability to maintain quality and presentation standards.
• Physically capable of standing for extended periods and handling repetitive tasks.
• Good organizational and time-management skills with the ability to meet deadlines and service turnaround requirements.
• Ability to work effectively as part of a team in a fast-paced operational environment.

• Basic understanding of workplace health, safety, and hygiene practices.