Laundry Manager - Fairmont Agra
- Oversee the daily operations of the laundry department, ensuring efficient processing of all guest and operational linens
- Supervise, train, and manage laundry staff, fostering a culture of excellence and continuous improvement
- Maintain the highest standards of cleanliness, quality, and presentation for all linens and garments
- Implement and enforce strict quality control procedures to ensure compliance with hotel standards and guest expectations
- Manage inventory levels of linens, uniforms, and cleaning supplies, ensuring adequate stock whilst minimising waste
- Coordinate with housekeeping and other departments to ensure timely delivery and collection of laundry items
- Monitor and maintain all laundry equipment, arranging for regular servicing and repairs to prevent operational disruptions
- Develop and manage departmental budgets, controlling costs whilst maintaining service quality
- Ensure compliance with health, safety, and environmental regulations, including proper handling of chemicals and waste disposal
- Create and optimise work schedules to meet departmental demands and operational requirements
- Conduct regular staff appraisals and performance reviews, identifying training needs and development opportunities
- Prepare detailed reports on departmental performance, including productivity metrics and cost analysis
- Liaise with external laundry service providers when required, ensuring service level agreements are met
- Implement sustainable practices and eco-friendly initiatives within the laundry operations
- Address guest complaints related to laundry services promptly and professionally, ensuring resolution and satisfaction
- Minimum 8-10 years of experience in laundry management
- Proven track record of managing laundry operations in a hotel or large-scale institutional setting
- Strong knowledge of laundry equipment operation, maintenance, and troubleshooting
- Demonstrated experience in staff supervision, training, and performance management
- Proficiency in inventory management and cost control procedures
- Sound understanding of health, safety, and environmental regulations relevant to laundry operations
- Excellent organisational and time management skills with the ability to prioritise multiple tasks
- Strong communication and interpersonal skills with the ability to liaise effectively across departments
- Proficiency in using laundry management software and basic computer applications
- Ability to work flexible hours, including early mornings and weekends as required
- Hospitality management qualification or relevant certification in laundry operations
- Experience with sustainable and eco-friendly laundry practices
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities