Lead 2 Housing Case Manager

Employment Type: Hourly (non-exempt), 1.0FTE, Full-timeSchedule: 40 hours/week; typically Monday–Friday between 8:00 a.m. and 7:00 p.m., with flexibility required to provide coverage as needed.Location: This position is fully onsite at Quest Center Quest Center SE Portland and Multnomah County housing locations. Travel: Some local travel may be required to meet staffing needs

ABOUT THE POSITION:

The Lead 2 Housing Case Manager provides additional leadership and operational support in strengthening housing programs, building community partnerships, and improving referral pathways. Works collaboratively with the Manager of Integrated Recovery Services. This position helps identify program needs, support implementation of program improvements, and enhances coordination between Quest services and external community partners.

ESSENTIAL FUNCTIONS:

• Conduct community outreach to establish and maintain strong partnerships with housing providers, treatment programs, and community organizations to strengthen referral pathways into Quest housing and treatment services
• Educate community partners about Quest’s housing eligibility, treatment requirements, referral processes, and available services to support appropriate referrals and improve access to care
• Assist individuals to obtain housing financial assistance
• Provide housing resources for individuals within the Multnomah County area
• Apply person-centered principles to build relationships, trust, and rapport with clients
• Assess client needs with housing and develop goal/action plans accordingly
• Utilize cultural competency, active listening, and motivational interviewing skills to assist clients in reaching their treatment goals
• Establish relationships with local agencies for an efficient referral process
• Collaborate with local agencies to coordinate services
• Travel with clients to and from housing opportunities and education, as needed
• Work with individuals to help eliminate housing barriers
• Complete chart notes for client encounters and submit all program paperwork in a professional, timely manner
• Working closely with an integrated team

• Perform other duties as assigned/needed

LEAD RESPONSIBILITIES:

• Oversee Housing Case Management and offer coaching and mentorship to other Housing Case Managers

• Provide day-to-day leadership, coaching, and mentorship to Housing Case Managers, supporting consistent practices and professional development.
• Assist with onboarding and training new Housing Case Managers and reinforcing program expectations, documentation standards, and housing procedures.
• Support the Manager of Integrated Recovery Services with monitoring workflow, identifying operational challenges, and communicating staffing or program needs.
• Help coordinate coverage and workload distribution to support continuity of housing case management services.
• Assist with communicating and implementing program changes, updated procedures, and service improvements in collaboration with management.
• Provide feedback to management regarding team performance, recurring barriers, and opportunities to strengthen housing services.